Refund policy


Thank you for shopping with us. This policy explains how to return products purchased from Beauty Warehouse, the conditions that apply, and how refunds are processed. This policy is governed by South Africa's Consumer Protection Act 68 of 2008 ("CPA").

1. The "No Return, No Refund" Rule
  • Strict Policy: Under no circumstances will a refund, store credit, or replacement be issued before the physical product has been returned to our facility, inspected, and processed by our quality control team.
  • Allegations of Non-Authenticity: We source our products directly from authorized distributors and manufacturers. If you believe a product is not authentic, the physical item must still be returned via our standard return procedure for official verification before any remedy is considered.

2. Change of Mind Returns (Cooling-Off Period)
  • In accordance with Section 44 of the Electronic Communications and Transactions (ECT) Act, you have a 7-day cooling-off period from the date of delivery to return an item if you change your mind. 
  • Condition: For health, safety, and hygiene reasons, items can only be returned if they are entirely unopened, unused, unsealed, and in their original, undamaged packaging. This is as per the South African Public Health regulations governing the sale of personal care products, and in accordance with the Consumer Protection Act (CPA). 
  • Cost of Return: The customer is entirely responsible for arranging and paying for the return shipping costs to our designated address. Original shipping fees are non-refundable.

3. Damaged, Defective, or Wrong Items
  • If an item arrives physically damaged or is the incorrect variant, you must notify us within 24 hours of delivery at beautywarehouse.shopify@gmail.com with your order number and clear photographic evidence. We will resend your correct product and cover shipping costs if your item has been damaged or is defective. 
  • If a product is genuinely defective, you are protected under Section 56 of the Consumer Protection Act (CPA) for up to 6 months. 
  • Important: If a product has been opened and used, and you are logging a return based on an allergic reaction, we cannot offer refunds due to hygiene purposes. 
4. How to Log a Return
  1. Email us at beautywarehouse.shopify@gmail.com with your Order Number, photos of the product, and your reason for return.
  2. If your return meets our preliminary criteria, we will provide you with a Return Authorization (RA) number and our return shipping address.
  3. You must ship the item back to us at your own expense.
  4. Once received, inspection takes 3–5 business days. If approved, your refund or store credit will be processed. Since we initiate refunds through our payment processor Stitch, funds can take 3-12 business days to reflect into your account. You will be refunded via your original method of payment.